WHERE DO YOU SHIP FROM?
ALL ORDERS ARE PROCESSED AND SHIPPED FROM OUR HEAD QUARTER, ITALY. PLEASE CONSULT OUR SHIPMENT POLICY FOR MORE DETAILS - WE WILL DO OUR BEST TO GET YOUR PACKAGE OUT TO YOU AS QUICKLY AS WE CAN.

 

WHAT IF THE PRODUCT I WANT TO BUY IS SOLD OUT?
WE ALWAYS TRY TO KEEP SUFFICIENT STOCK OF ITEMS PRESENT ON OUR SITE. IF WE ARE OUT OF STOCK ON AN ITEM YOU HAVE ORDERED, WE WILL NOTIFY YOU VIA EMAIL. ANY CHANGES WILL BE REFLECTED IN YOUR ORDER TOTAL AND YOUR SHIPPING CONFIRMATION.

 

IS SHOPPING ON SAVACHI.EU SECURE?
ANY PERSONAL INFORMATION GIVEN TO SAVACHI.EU WILL BE PROTECTED. YOUR INFORMATION WILL NOT BE GIVEN TO ANY THIRD PARTIES. YOUR PERSONAL ARE SAFE WITH US. IN ORDER TO PROTECT OUR CUSTOMERS TO THE FULLEST, SAVACHI DOES NOT STORE CREDIT CARD INFORMATION AT ANY TIME.

 

HOW TO USE COUPON CODES ON YOUR WEBSITE?
ONCE YOU ADD AN PRODUCT TO YOUR CART, ENTER THE COUPON CODE BEFORE CHECKOUT AND CLICK APPLY. WHEN THE CODE YOU'VE ENTERED IS VALID, THE COUPON DISCOUNT WILL ADJUST YOUR ORDER TOTAL AND WILL BE SUBTRACTED OF THE TOTAL COST. PLEASE NOTICE THAT PERSONAL CODES ARE VALID ONE TIME AND PROMOTION CODES DURING THE PROMOTION PERIOD. PROMOTION CODES CAN BE USED ONE TIME ON EVERY ORDER DURING THE PROMOTION PERIOD. THE SHIPPING COSTS WILL NOT BE INCLUDED. ALL CODES ARE JUST VALID ON SAVACHI.EU.

 

WHERE IS MY ORDER CONFIRMATION?
AS SOON AS WE SHIP YOUR ORDER YOU WILL RECEIVE AN EMAIL CONFIRMATION TO THE EMAIL ADDRESS YOU ENTERED IN THE TRANSACTION. IF FOR SOME REASON, YOU DID NOT RECEIVE AN EMAIL, PLEASE CHECK YOUR SPAM FOLDER. IF NO EMAIL HAS BEEN SENT TO YOU PLEASE GET IN TOUCH THROUGH THE "CONTACT US" SECTION ON OUR WEBSITE OR EMAIL INFO@SAVACHI.EU.

 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? (ONLY FOR INTERNATIONAL CUSTOMERS)
TO IMPORT YOUR ORDER YOU MIGHT HAVE TO PAY DUTIES AND TAXES WHEN SHIPMENT REACHES YOUR COUNTRY AND MAY VARY DEPENDING ON THE COUNTRY TO WHICH THE ORDER WAS SHIPPED. YOU SHOULD CONTACT YOUR CUSTOMS OFFICE OR GET INFORMED BY MAIL WHEN IT ARRIVES. SAVACHI DOES NOT HAVE ANY INFLUENCE OR IS ABLE TO ACCELERATE THE PROCESS.

SAVACHI IS NOT RESPONSIBLE FOR ANY DUTIES/TAXES APPLIED TO YOUR PACKAGE. YOU WILL BE RESPONSIBLE FOR PAYING ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE. IT WILL VARY FROM COUNTRY TO COUNTRY, AMOUNT, WEIGHT AND VALUE. PLEASE MAKE SURE TO GET THE INFORMATION BEFORE YOUR ORDER OR CALL YOUR LOCAL OFFICE. SAVACHI IS NOT RESPONSIBLE FOR DELAYS. UNFORTUNATELY, CUSTOMS DOES NOT INFORM THE RECIPIENT ABOUT THE CLEARING AND IT IS HOLD. IT IS YOUR JOB TO TRACK YOUR PACKAGE AND GET IN TOUCH WITH THE LOCAL OFFICE. OF COURSE WE WILL HELP YOU OUT AND WILL TRY TO LOCATE YOUR PACKAGE.

BY LAW, WE MUST DECLARE ALL ITEMS AT THEIR FULL PRICE AND CANNOT ALTER THIS AMOUNT TO DECREASE INTERNATIONAL CUSTOM FEES.

IF YOU WANT TO REFUSE A SHIPMENT FROM SAVACHI, YOU ARE RESPONSIBLE FOR ALL SHIPPING CHARGES, ANY IMPORT FEES, DUTIES AND/OR TAXES THAT HAVE BEEN CHARGED. ADDITIONAL YOU ALSO HAVE TO COVER THE COST OF RETURNING THE PACKAGE TO SAVACHI TO THE ADDRESS IN THE LEGAL INFORMATION. THIS AMOUNT WILL BE SUBTRACTED FROM YOUR REFUND.

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND WILL BE PROCESSED WITHIN 10-12 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL TO THE ADDRESS ON YOUR ACCOUNT. PLEASE NOTE THAT YOUR BANK/PAY PAL MAY REQUIRE ADDITIONAL DAYS TO PROCESS/UNBLOCK THE AMOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US. YOU ARE RESPONSIBLE FOR ALL SHIPPING CHARGES, ANY IMPORT FEES, DUTIES AND/OR TAXES THAT HAVE BEEN CHARGED. ADDITIONAL YOU ALSO HAVE TO COVER THE COST OF RETURNING THE PACKAGE TO SAVACHI TO THE ADDRESS IN THE LEGAL INFORMATION. THIS AMOUNT WILL BE SUBTRACTED FROM YOUR REFUND.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE OR IN PRE-ORDER?
ALL FINAL SALE OR PRE-ORDERED ITEMS CANNOT BE RETURNED OR EXCHANGED.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT US RIGHT AFTER YOU MADE THE ORDER. USUALLY ORDERS ARE SHIPPED WITHIN 24-48 HOURS AFTER WE RECEIVED PAYMENT. ONCE YOUR ORDER HAS PROCESSED WE WILL BE UNABLE TO MAKE ANY CHANGES.